Highlight Technologies

UX Researcher/Designer (Remote)

Job Locations US-NY-Ballston Spa


We are looking for a resource to provide technical leadership in solutions and user experience research/design.  


The User Experience professional will provide UX research and design services.  The scope includes:

  • Conduct user interviews
  • Conduct a design thinking workshop
  • Design UI
  • Provide detailed wireframes
  • Adjust UI 

This position is fully remote until further notice. 


This resource will be responsible for revealing what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies.  These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the delivery team better understand what would make a user's experience more intuitive, accessible, and seamless.

  • Conduct primary and secondary user research.
  • Conduct and evaluate quantitative and qualitative research.
  • Work closely with cross-functional teams to identify and evaluate research topics.
  • Plan and implement user research strategies and methodologies.
  • Perform usability studies with consumers.
  • Ask questions, gather data, analyze data.
  • Use a diverse set of UX research and design tools.
  • Identify target user groups and carry out interviews or other types of inquiry to help understand user needs.
  • Ensure the creation and implementation of customized experiences for the digital user.
  • Produce high-quality solutions through flow diagrams, graphic designs, storyboards and site maps.
  • Provide guidance on the implementation of UX research techniques and testing activities to assess user behavior.
  • Maintain a competitive edge against competitor products and industry trends.
  • Perform tests on user interface elements.


  • DoD Secret clearance required.

  • Five (5) or more years of UX research and design experience.

  • Bachelor's or MS in a human behavior related field.

  • Ability to quickly and effectively share research results.

  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration.

  • Ability to formulate specific, answerable, practical questions.

  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product. decisions.

  • Experience with remote testing tools.


About Highlight

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.


Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder and CEO, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org


We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.




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