Highlight Technologies

Help Desk Specialist (Cloud)

Job Locations US-MD | US-MD-Hillcrest Heights
ID
2021-1814
Type
Full-Time

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.

 

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Overview

As Cloud Help Desk Specialist, you will work in a dynamic team that is transitioning services and supporting operations providing critical insights to multiple cloud environments. The duties include the daily engagement with users, Engineers and clients.  You will be responsible for supporting an intelligence system that helps USCG  safeguard our nation. This role is performed on site in Hillcrest Heights, Maryland.

Responsibilities

  • Tier I and Tier II support.
  • Work with all of the stakeholders in this program to provide and support a product that meets the mission needs.
  • Provide prompt and professional problem solving to USCG system users and stakeholders.

Qualifications

  • Active TS, SCI Eligible.
  • Bachelor’s Degree or higher.
  • Minimum of five (5) years experience.
  • Must have Security+ certification or obtain within 3 months of hire.

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