Highlight Technologies

IT Trainer

Job Locations US-DC-Washington
ID
2021-1782
Type
Full-Time

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.

 

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Overview

ACF is an operating division within HHS, and one of its missions is to foster the health and well-being of children, youth, and families, and to enable individuals and communities to be resilient, safe, healthy, and economically secure by providing federal leadership, partnership, and resources for the compassionate and effective delivery of human services. Within ACF, the Children's Bureau (CB) partners with federal, state, tribal, and local agencies to improve the overall health and well-being of our nation’s children and families.

 

In this role, you will provide training and research to assist CB in creating innovative early childhood systems and programs, as well as maintain and modernize the IT infrastructure for the National Child Welfare Data Management System (NCWDMS).

Responsibilities

  • Conduct the research necessary to develop and revise training courses in support of a new IT software system.
  • Develop and revise courses and prepare appropriate training catalogs.
  • Prepare instructor materials (course outline, background material, and training aids).
  • Prepare student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).
  • Train personnel by conducting formal classroom courses and/or via web screenshare, workshops and seminars.
  • Prepare reports and monitor training tasks using standard training standards and software and hardware programs such as modeling and simulation and prototyping efforts.
  • Provide input to the Project Lead and the Program Manager on which decisions for training validation and or modifications of specified items or systems can be corrected. 

Qualifications

  • Must be a U.S. Citizen.
  • Eligible for HHS Suitability Clearance.
  • Bachelor's Degree.
  • 3+ years of relevant experience, including experience conducting training in support of software systems and developing written training and course materials.
  • Self-starter with experience providing excellent service delivery to end users.
  • Federal contracting project experience, desired.

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