Highlight Technologies

User Experience Manager (UEM)

Job Locations US-VA-Chantilly
ID
2021-1774
Type
Full-Time

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.

 

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Overview

Highlight is looking for a User Experience Manager (UEM) to act as the overall lead, manager, and administrator to improve overall workforce productivity through the introduction of IT solutions, and works with DCSA personnel to establish, translate, and manage operational and mission requirements for DCSA. 

Responsibilities

  • Provide status and feedback on DCSA Customer Satisfaction and internal service performance.
  • Lead communications to the DCSA workforce.
  • Determine the need for improved business solutions based on customer surveys and briefs these requirements to DCSA leadership.
  • Lead a team of user experience experts to keep DCSA on the forefront of IT capabilities.

Qualifications

  • U.S. Citizenship.
  • Must have Top Secret clearance with SCI eligibility (TS/SCI).
  • Must have ITIL Foundations Level Certification or higher.
  • Have five (5) years of experience leading geographically dispersed agile teams, creating user stories, and communicating business change requirements.

Desired Qualifications:

  • Possess a minimum of five (5) years of experience with data visualization packages in Python or similar programming languages.
  • Possess a minimum of five (5) years of experience engaging multiple stakeholders from industry to rapidly advance software-as-a-service development and support.
  • Demonstrated experience with introducing new technologies and processes to improve service delivery such as availability, management, monitoring, support, patching, and scalability.
  • Experience supporting and communicating with VIP and Senior Government Executive customers focused on information technology requirements.

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