Highlight Technologies

Loan Processing Assistant

Job Locations US

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.


We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.


Highlight is seeking highly-qualified individuals for a Loan Processing Assistant position to support the Small Business Administration (SBA) Santa Ana. You will be performing duties necessary to the processing, servicing, liquidating, or other transactions for all types of SBA loans.


Excellent customer service skills are a must. The ideal candidate will also enjoy learning new software skills. If you're interested in being part of a team supporting government financial programs that help U.S. small businesses thrive, please apply!


This is a remote/telework opportunity.


  • Independently manage an assigned portfolio of loans and concentrate on loans delinquent for the purpose of securing payments to bring the loan current by making telephone calls and writing collection letters to borrowers.
  • Keep loan specialists informed of borrower’s payment record referring delinquent loans over one hundred twenty days (120) for further action by loan officers.
  • Prepare summary recommendations to supervisory or lead loan specialist for review or appropriate actions.
  • Ensure all routine transactions requirements are accomplished for assigned loans.
  • Spread and analyze borrower’s financial statements, compare with statements previously furnished to determine trends in financial condition and to determine compliance with loan terms and conditions, particularly with respect to salaries, whether pledged assets have been disposed of and whether additional assets have been acquired. Bring to the attention of the supervisory loan specialist and/or lead loan specialist any adverse change in financial condition or any serious violation of loan agreement.
  • Prepare and analyze information to develop transaction documents, such as the SBA Form 327, involving, for example, deferment of payments, extension of loan maturity, temporary increase/decrease of installment payments, charge off and referral to treasury, etc… This requires the ability to read and analyze financial statements to determine whether the borrower’s request should be approved or declined.  In doubtful or more difficult cases, consults with lead loan specialists and possibly, a SBA supervisory loan specialist.
  • Answer basic credit requests from individual borrowers, banks, and other financing agencies. This involves stating whether or not the loan is current, the original amount of the loan, the loan balance, and our experience with the borrower.
  • Able to complete tasks related to loan administration such as loan collections, charging off loans, ordering lien searches, making minor modification to loans and transferring loans to and from liquidation status.
  • Highly skilled in oral and written communication to extract needed information and to ensure effective response to SBA borrowers or stakeholders.


  • Public Trust eligibility.
  • Associates degree.
  • 3 years of experience.
  • Mortgage/real estate background.
  • Must be comfortable with MS suite, accessing programs/software; electronic filing systems.
  • Technical skills a must.
  • Excellent customer service skills.
  • MS Access/Excel preferred.
  • Foreclosure/bankruptcy/liquidation experience preferred.


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