Highlight Technologies

Desktop Deployment Engineer II

Job Locations US-ID-Pocatello
ID
2021-1716
Type
Full-Time

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.

 

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Overview

You will join a team which is responsible for ensuring the Federal Bureau of Investigation’s (FBI) IT programs and data capabilities are in place to meet vital Law Enforcement and National Security needs.  You will help the FBI meet its mission “To protect the American people and uphold the Constitution of the United States.”

 

To do this, we need highly skilled professionals with a history of successfully delivering IT system and platforms to meet missions of national importance.  You will efficiently and effectively deliver support for a new, state of the art data center that leverages both on prem and cloud-based solutions to deliver IT capabilities for the FBI and the US Department of Justice.

 

Highlight is seeking a Desktop Deployment Engineer II to directly support the FBI.  This exciting role is as part of the Highlight Team. Highlight was founded over 10 years ago to be a best place to work and we continue to invest in our employees and the employee experience. With excellent benefits, commuter stipends, personal training budgets, career mobility, relocation assistance, award and bonus opportunities… Highlight strives every day to be a best place to work.

 

A successful candiate will be responsible for Windows desktop design, testing, security lockdown implementation, integration with standard software packages, integration with automated patching and deployment technologies, documentation and training to include automating application and configuration deployments and updates. Responsible for design, deployment, testing, certification, patching, addressing interoperability issues, not only of the base operating system, but for all support libraries, components and application dependencies.

Responsibilities

The candiate shall be responsible for engineering and configuring data and printing between various classification levels and ensuring security of data for all FBI desktop systems.

  • Proactively address performance and anticipated user requirements
  • Support both a Windows and Linux mixed environment.
  • Provide hands on experience in implementing and supporting, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments.
  • Understand typical desktop issues and troubleshoot local and virtual installs of applications and determine if issue is hardware or software related and resolve issue by either implementing fixes or walking users through problem resolution.
  • Set up systems from box to desk with multiple components to include keyboard, video, mouse switch boxes, multiple interface connections, multifunction printer set ups, and post implementation support, user guidance or training and maintenance.
  • Responsible for ensuring that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
  • Maintain system documentation.

Qualifications

  • Top Secret clearance required.
  • Five (5) years of experience.
  • Associates degree required, Bachelor's degree preferred.
  • Have a minimum of Microsoft Certified Solutions Associate (MCSA).

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