Highlight Technologies

Help Desk Technician

Job Locations US-DC-Washington
ID
2021-1709
Type
Full-Time

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.

 

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Overview

We are looking for a Help Desk Technician to support USAID. You will provide system support for users on all applications listed below that are maintained by the Systems Support Division of M/OAA/SSG (Office of Aquisition and Assistance/Systems Support Group).

Responsibilities

  • Provide system support for users on all applications listed below that are maintained by the Systems Support Division of M/OAA/SSG (Systems Support Group).
  • Troubleshoot user issues with the following e-GOV systems:
    • FPDS-NG (Federal Procurement Data System-Next Generation)
    • System for Award Management (SAM)/Vendor Registration:
      • Assist users with vendor assistance on System for Award Management (SAM) registration to include: obtaining a D&B (DUN and Bradstreet) number and proper NCAGE  (NATO Commercial and Government Entity) or CAGE Code
  • Serve as backup Agency Point of Contact for Grants.gov (managed by HHS) - the government-wide grant website. Manage Agency (grantors) with posting assistance opportunities.
  • Serve as backup Agency Point of Contact for beta.sam.gov (formerly edBizOpps) - the government wide acquisition website that web-based portal which allows vendors to review Federal Procurement Opportunities over $25,000.

Qualifications

  • Active Secret Clearance required.
  • Bachelors degree with 2 years of experience.
  • Familiar with ServiceNow and can learn new systems.
  • Ability to diagnose and resolve basic technical issues with eGov applications.
  • Excellent communications skills.
  • Customer service experience.
  • Knowledge of Service Now preferred.

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