Highlight Technologies

Events Management Coordinator

Job Locations US-MD-Bethesda
ID
2021-1671
Type
Full-Time

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize result.

 

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Overview

Highlight Technologies is seeking a highly qualified individual for an Events Management Coordinator position to support NIH CSR. You will be a member of the Events Management Group, responsible for oversight of all conference and meeting rooms at CSR. You will be tasked with satisfying the end-user and making sure that all meetings and conferences that utilize CSR facilities are successful.

 

This position is remote until at least September 2021.

Responsibilities

  • Manage the allocation, setup, use, and breakdown of all CSR conference/meeting rooms.
  • Manage the distribution, storage, and maintenance of all technologies (audio, video, IT) used in CSR conference/meeting rooms.
  • Ensure that all technologies (audio, video, IT) needed for a conference/meeting are setup and properly configured and working properly before, during, and after the meeting.
  • Ensure that every conference/meeting has an assigned events manager that works proactively with the meeting organizer before, during, and after the meeting.
  • Interact effectively with the Information Management Branch (IMB) to continually assess the technological capability for all CSR conferences/meetings and make recommendations for improvement
  • Interact effectively with the Administrative Services Branch (ASB) to continuously assess the non-technical capabilities and services (facility, room scheduling) for all CSR conference/meetings and make recommendations for improvement
  • Manage the Events Management System (EMS) and all digital signage content.
  • Maintain current training in the setup and deployment of all technologies used for CSR meetings/conferences.
  • Develop a training plan to ensure that the CSR Events Management staff can provide effective counsel to meeting organizers on the appropriateness and use of the different technologies available for conferences/meetings.
  • Develop standard operating procedures and instructional materials to improve the processes for managing CSR conference and meeting rooms.
  • Provide outstanding customer service and serve as the central point of contact for all CSR meetings and conferences.
  • Able to work flexible hours, including evenings during meeting cycles.

Qualifications

  • U.S. Citizen.
  • Public Trust eligibility.
  • Bachelor's Degree and/or relevant experience.
  • Experience with event planning and meeting coordination, or equivalent work experience.
  • Experience in managing and maintaining advanced technologies (audio, video, IT).
  • Experience in satisfying client needs by coordinating staff.
  • Proven ability to problem solve.

Technical Skills Required:

  • Capable of setting priorities when multiple demands are present.
  • Ability to prioritize, organize and act as a team.
  • Excellent interpersonal and communication skills, both oral and written.
  • Ability to interact in a professional manner and promote positive relationships with both staff and clients/external contacts.
  • Ability to perform job function with minimal supervision.
  • Ability to be a clear thinker who can remain calm in pressure situations and easily adapt to changing organizational needs.
  • Strong attention to detail.
  • Comfort and proficiency with advanced audio and video conferencing technologies.

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