Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize result.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

The Highlight IT team is looking for a detail-oriented, customer experience focused IT Intern to help support our corporate office. This individual will gain experience working in a corporate IT department, participate in various projects, and help keep our systems running smoothly.

Schedule is flexible around classes and other obligations. This position is full telework for the foreseeable future due to COVID-19.

• Troubleshoot and resolve issues with IT software and hardware such as laptops, printers, networking equipment, A/V and phone equipment in corporate office setting.
• Perform user account management activities such as onboarding and offboarding.
• Assist with testing and configuration of new technologies.
• Image and configure laptops; prepare laptops for shipment and set up workstations.
• Assist with research of unusual issues and new products.
• Process improvement contributor.

• Ability to effectively communicate.
• Familiar with laptop configuration and installation/troubleshooting of Windows 10 OS.
• Familiar with cloud-based IT infrastructure and applications such as Office 365.
• Ability to resolve hardware and software issues for a variety of users – in person and remotely.
• Availability at least 3 days per week to assist in providing IT department coverage.
• Pursuing degree in information technology or related field.

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