Highlight Technologies

Loan Processing Assistant

Job Locations US-AL-Birmingham

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.


We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.


Highlight is seeking highly-qualified individuals for a Loan Processing Assistant position to support the Small Business Administration (SBA) Birmingham Loan Servicing Center. You will be performing duties necessary to the processing, servicing, liquidating, or other transactions for all types of SBA loans.


Excellent customer service skills are a must. The ideal candidate will also enjoy learning new software skills. If you're interested in being part of a team supporting government financial programs that help U.S. small businesses thrive, please apply!


This position is currently remote/telework, but will eventually be on-site.


  • Independently manage an assigned portfolio of loans and concentrate on loans delinquent for the purpose of securing payments to bring the loan current by making telephone calls and writing collection letters to borrowers.
  • Keep loan specialists informed of borrower’s payment record referring delinquent loans over one hundred twenty days (120) for further action by loan officers.
  • Prepare summary recommendations to supervisory or lead loan specialist for review or appropriate actions.
  • Ensure all routine transactions requirements are accomplished for assigned loans.
  • Spread and analyze borrower’s financial statements, compare with statements previously furnished to determine trends in financial condition and to determine compliance with loan terms and conditions, particularly with respect to salaries, whether pledged assets have been disposed of and whether additional assets have been acquired. Bring to the attention of the supervisory loan specialist and/or lead loan specialist any adverse change in financial condition or any serious violation of loan agreement.
  • Prepare and analyze information to develop transaction documents, such as the SBA Form 327, involving, for example, deferment of payments, extension of loan maturity, temporary increase/decrease of installment payments, charge off and referral to treasury, etc… This requires the ability to read and analyze financial statements to determine whether the borrower’s request should be approved or declined.  In doubtful or more difficult cases, consults with lead loan specialists and possibly, a SBA supervisory loan specialist.
  • Answer basic credit requests from individual borrowers, banks, and other financing agencies. This involves stating whether or not the loan is current, the original amount of the loan, the loan balance, and our experience with the borrower.
  • Able to complete tasks related to loan administration such as loan collections, charging off loans, ordering lien searches, making minor modification to loans and transferring loans to and from liquidation status.
  • Highly skilled in oral and written communication to extract needed information and to ensure effective response to SBA borrowers or stakeholders.


  • Able to obtain a Public Trust clearance.
  • Associates degree preferred.
  • 4 years of work experience.
  • Practical knowledge of loan administration and basic account principles.
  • Proficient in Microsoft Word, Excel and Outlook.
  • Excellent verbal and written communication skills.
  • Comprehensive knowledge of the substantive programs of Small Business Administration and they relate to loan administration functions.
  • Knowledge of duties, priorities, commitments, policies and goals of the office sufficient to perform assignments such as telephone requests and other inquiries.
  • Practical knowledge of standard procedures in loan administration requiring extended experience to perform such work as preparation of the more routine modification of loan terms and conditions.
  • Knowledge of financial statements, credit instruments, collateral documents and business terminology.
  • Skill and ability to use calculator, typewriter and/or personal computer to complete forms, recurring reports and correspondence which is generated by job activity.
  • Skill and ability to deal with situations on the telephone involving individuals who may not understand the Agency’s programs or who have complaints or grievances with the Agency.
  • Judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adopt the guidelines in specific cases, may determine which of several established alternatives to use.




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