Highlight Technologies, LLC

Virtualization/VDI SME

Job Locations US | US-ID-Pocatello

About Highlight

Know Way. Know How.

For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.


Highlight is in search of a Virtualization/VDI SME to support the FBI in Pocatello, ID. You will engineer all VDI designs, deployments, integrations, and maintenance of VDI systems and components to include printing within the FBI. You will maintain, patch and document the current environments, design, document, and deploy upgrades, and provide on-site expertise for both Citrix and VMware VDI environments currently in use by the FBI.


Sign-on bonus / relocation assistance available.


  • Engineer and configure printing between various classification levels and ensure the security of data for all FBI VDI systems.
  • Engineer, deploy and O&M the Microsoft operating system baseline image for Windows 7 and Windows 10 or later for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations. Incremental baseline releases are due Quarterly, NLT the 15th of each month (January, April, July, and October).
  • Provide engineering, deployment and transition to O&M services for a broad range of current and future virtualization and hyper converged technologies and Microsoft applications and technologies, or other third party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to: Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products.
  • Create automation scripts and deploy orchestration and automation processes and products to support the FBI’s VDI, workstation and Controlled Interface environments which are expected to provide reduced spin up / spin down times, standardized deployments, business process automation, self-service portals, user and customer experience enhancements, automated patching and maintenance.
  • Proactively address performance and anticipated user requirements
  • Support both a Windows and Linux mixed environment.
  • Have expert experience in implementing and supporting both Citrix Xen Desktop and VMware Horizon, Application Virtualization, Load Balancers, VMware vSphere, hypervisor design, hyper converged deployments, VSAN administration, Microsoft SQL, Active Directory, GPO management, Virtual Desktop Infrastructure deployments of 5000+ desktops, and VMware VDI environments.
  • Responsible for the engineering, deployment and O&M of hyperconverged server and storage solutions for use in the FBI’s VDI environments. Current implemented hyper converged technologies include but are not limited to Nutanix, Dell, and VMware.
  • Responsible for the engineering, deployment and O&M of enterprise sever virtualization solutions supporting the FBI’s VDI, print and application and OS delivery environments. Current implemented server virtualization technologies include but are not limited to VMware and Hyper-V.
  • Design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training and maintenance
  • Ensure that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
  • Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
  • Assist with system accreditation and monitoring.
  • Provide timely problem resolution.
  • Provide recommendations for future hardware requirements, as well as benchmarking and testing of hardware prior to FBI adoption. Hardware categories include but are not limited to workstations and components, printers and components, hyper converged infrastructure and peripherals.
  • Install, configure, test and maintain system management tools for all data center network components.
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Maintain security, recovery, and redundancy strategies.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning of virtualized resources.
  • Participate in the design of information and operational support systems
  • Provide 4th level support
  • Liaise with vendors and other IT personnel for problem resolution
  • Ensure technical documentation exist for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
  • Provide real time alerts and dashboard information on network performance and availability.
  • Document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.
  • Continually transition knowledge to the government staff through training and assistance on how to use the technology using industry best practices.
  • Provide real-time reporting of provisioned and non-provisioned resources such as bandwidth utilized to include performance metrics for availability, performance and trends.


  • Active TS Clearance and be SCI eligible.
  • Master’s degree preferred.
  • 10 years of relevant experience designing and implementing virtual platforms, applications, and server virtualization solutions required.
  • Citrix Certified Expert (CCE-V), VMware Certified Professional 6, Desktop and Mobility (VCP6-DTM), Microsoft Certified Solutions Expert (MCSE), Nutanix Support Specialist (NSS) preferred.




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