Highlight Technologies, LLC

  • Technical Writer/Communications Specialist

    Job Locations US-DC-Washington
    ID
    2020-1258
    Type
    Full-Time
  • About Highlight

    Know Way. Know How.

    For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.

    Overview

    Highlight is seeking a Communications Specialist to assist FCC IT in planning for and implementing change associated with new, strategic, IT capabilities within FCC.  You will provide customer communication support, including development, maintenance, and execution of the FCC Communications Plan. Program support includes identification of stakeholder/audience; message delivery methodologies; message timing; message content; and technology to business terminology translation. Additionally, you shall submit timely recurring outreach messages.  

    Responsibilities

    • Provides customer communication support, including development, maintenance, and execution of the FCC Communications Plan.  
    • Program support includes identification of stakeholder/ audience; message delivery methodologies; message timing; message content; and technology to business terminology translation.
    • Supports FCC IT with maintaining, improving, managing, and executing its Customer Relationship Management framework, model, and related processes.
    • Supports the development and implementation of policies that promote customer relations.
    • Develops and analyzes survey(s) to gather end user feedback.
    • Creates, updates, manages, and executes communication plans with business stakeholders and project teams for technology rollouts (this includes creating public notices (PN), guides, brochures, and similar items).
    • Manages and leads customer outreach programs to provide end users with the understanding of what IT is working on and what is coming up next.
    • Coordinates, creates, and facilitates presentations and informational material for gatherings, such as CIO Open Houses, IT All Hands Meetings, and stakeholder one-on-one presentations; and maintains the CIO’s mailbox, blog, and other technology-based avenues of communication.
    • Writes a variety of technical documentation, including software documentation and user guides, system governance and compliance reports, brochures, and/or manuals for documentation.
    • Provides technical writing and other support to the CIO in his or her conduct of all other policy-related activities, such as: the development of decision memos, SLAs, memorandums of understanding (MOU), memorandums of agreements (MOA), and interconnection security agreements.
    • Writes and prepares recommendations for technical governance and CIO-related documentation.  
    • Writes a variety of technical documentation, including software documentation and user guides, system governance and compliance reports, brochures, and/or manuals for documentation.
    • Provides technical writing support for all IT policy documentation development.

    Qualifications

    • U.S. Citizenship.
    • Public Trust eligibility.
    • Strong verbal and written communication skills.
    • Prior IT experience, Federal experience preferred.
    • Written work samples submitted with resume.

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