Highlight Technologies, LLC

  • Functional Subject Matter Expert III (Virtualization Engineer) VDI

    Job Locations US-ID-Pocatello
    ID
    2020-1256
    Category
    Information Technology
    Type
    Full-Time
  • About Highlight

    Know Way. Know How.

    For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.

    Overview

    You will join a team which is responsible for ensuring the Federal Bureau of Investigation’s (FBI) IT programs and data capabilities are in place to meet vital Law Enforcement and National Security needs.  You will help the FBI meet its mission “To protect the American people and uphold the Constitution of the United States.”

     

    To do this, we need highly skilled professionals with a history of successfully delivering IT system and platforms to meet missions of national importance.  You will efficiently and effectively deliver support for a new, state of the art data center that leverages both on prem and cloud-based solutions to deliver IT capabilities for the FBI and the US Department of Justice.

     

    Highlight is seeking a Functional Subject Matter Expert III (Virtualization Engineer) VDI to directly support the FBI.  This exciting role is as part of the Highlight Team. Highlight was founded over 10 years ago to be a best place to work and we continue to invest in our employees and the employee experience. With excellent benefits, commuter stipends, personal training budgets, career mobility, relocation assistance, award and bonus opportunities… Highlight strives every day to be a best place to work.

    Responsibilities

    You will be responsible for engineering all VDI design, deployment and maintenance of VDI systems and components within the FBI. The Contractor shall install, patch, upgrade, update, and document the current environments, design, document and deploy upgrades, and provide on-site expertise for both Citrix and VMware VDI environments currently in use by the FBI.

    Tasks include:

    • Create API integration and automation scripts with the Python programming language.
    • Responsible for engineering and configuring printing between various classification levels and ensuring security of data for all FBI VDI systems.
    • Proactively address performance and anticipated user requirements
    • Shall be able to support both a Windows and Linux mixed environment.
    • Hands on experience in implementing and supporting Citrix Xen Desktop, VMware vSphere, Hypervisor Management, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments.
    • Able to design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training and maintenance
    • Responsible for ensuring that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
    • Maintain system documentation.
    • Assist with system accreditation and monitoring.
    • Engineer and configure printing between various classification levels and ensuring security of data for all FBI VDI systems.
    • Engineer, deploy and O&M the Microsoft operating system baseline images for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations. Incremental baseline releases are due Quarterly, NLT the 15th of each month (January, April, July, and October).
    • Provide engineering, deployment and transition to O&M services for a broad range of current and future Microsoft applications and technologies, or other third party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to: Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products.
    • Create automation scripts and deploy orchestration and automation processes and products to support the FBI’s VDI, workstation and Controlled Interface environments which are expected to provide reduced spin up / spin down times, standardized deployments, business process automation, self-service portals, user and customer experience enhancements, automated patching and maintenance.
    • Proactively address performance and anticipated user requirements
    • Be able to support both a Windows and Linux mixed environment.
    • Expert experience in implementing and supporting Citrix Xen Desktop, Application Virtualization, Load Balancers, VMware vSphere, Hypervisor Design, Hyper Converged Deployments, VSAN Administration, Microsoft SQL, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments of 50000+ Desktops, and VMware VDI environments.
    • Responsible for the engineering, deployment and O&M of hyper converged server and storage solutions for use in the FBI’s VDI environments. Current implemented hyper converged technologies include but are not limited to Nutanix, Dell, and VMware.
    • Responsible for the engineering, deployment and O&M of enterprise sever virtualization solutions supporting the FBI’s VDI, print and application and OS delivery environments. Current implemented server virtualization technologies include but are not limited to VMware and Hyper-V.
    • Design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training and maintenance
    • Ensure that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
    • Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
    • Assist with system accreditation and monitoring.
    • Shall provide timely problem resolution.
    • Provide recommendations for future hardware requirements, as well as benchmarking and testing of hardware prior to FBI adoption. Hardware categories include but are not limited to workstations and components, printers and components, hyper converged infrastructure and peripherals.
    • Install, configure, test and maintain system management tools for all data center network components.
    • Proactively ensure the highest levels of systems and infrastructure availability.
    • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
    • Maintain security, recovery, and redundancy strategies.
    • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning virtualized resources.
    • Participate in the design of information and operational support systems.
    • Provide 3rd level support
    • Install, configure, test and maintain system management tools for all data center network components.
    • Proactively ensure the highest levels of systems and infrastructure availability.
    • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
    • Maintain security, backup, and redundancy strategies
    • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning of addresses and VLans with Infrastructure as a Service (IaaS).
    • Participate in the design of information and operational support systems
    • Liaise with vendors and other IT personnel for problem resolution.
    • Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include host names, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
    • Provide real time alerts and dashboard information on system performance and availability.
    • Document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.
    • Continually transition knowledge to the government staff through training and assistance on how to use the technology using industry best practices.
    • Provide real-time reporting of provisioned and non-provisioned resources such as bandwidth utilized to include performance metrics for availability, performance and trends.
    • Continually transition knowledge to the government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.

    Qualifications

    • Must be a U.S. Citizen.
    • Active TS Clearance and be SCI eligible.
    • Bachelor’s degree preferred.
    • 6 years of relevant experience designing and implementing virtual platforms for desktop, applications, and server virtualization solutions preferred.
    • Citrix Certified Associate (CCA-V).
    • VMware Certified Professional 6 – Desktop and Mobility (VCP6-DTM),
    • Nutanix Platform Professional (NPP) preferred.

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