Know Way. Know How.
For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize results.
Highlight is seeking an experienced Chatbot Content Development Specialist for the National Institutes of Health (NIH), Office of Extramural Research (OER), in Bethesda, MD. Work closely with an in-house technical team to develop chatbot content using Dialogflow to support and guide the research community to the appropriate NIH resources on program funding and grands administration.
NIH seeks a professional who can take ownership of the chatbot – from conversational design to final copy. You must also have proven skills to analyze NIH OER information, the needs of the research community, and chatbot interactions to identify solutions for improving responses and satisfying customer needs.